Last Updated: September 2026

At Roohkari, we carefully pack every order to ensure your candles reach you safely and in good condition.

1. Shipping Locations

We currently ship orders to addresses across India, subject to service availability at the provided delivery address.

2. Order Processing

Orders are generally processed within 2–3 business days after successful payment.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been dispatched, you will receive the available shipping and tracking information.

3. Delivery Time

Delivery generally takes approximately 3–7 business days after dispatch, depending on your location and the courier service.

Delivery to remote or non-serviceable areas may take additional time.

Please note that delivery timelines are estimates and may be affected by courier delays, weather conditions, holidays, or circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Any promotional free-shipping offers will be subject to the terms mentioned with the offer.

5. Order Tracking

Once your order has been shipped, tracking details may be provided through email, SMS, or other available communication channels.

You can use the tracking information provided by the courier to check your delivery status.

6. Incorrect or Incomplete Address

Please make sure that your shipping address, phone number, and other delivery details are correct before placing your order.

Roohkari is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate address provided by the customer.

Additional shipping charges may apply if an order needs to be re-shipped due to incorrect address information.

7. Damaged Package

Our candles are carefully packed before dispatch. If your package arrives visibly damaged, please contact us as soon as possible.

For damaged or broken products, we may request photographs or other information to assess the issue and process the request according to our Return & Refund Policy.

8. Delayed or Lost Shipments

If your order is delayed beyond the expected delivery period, please contact us so that we can assist you in checking the shipment status with the courier.

Once an order has been handed over to the courier, delivery is also subject to the courier’s operations and service conditions.

9. Changes to This Shipping Policy

Roohkari may update this Shipping Policy from time to time. Any changes will be published on this page with the updated date.

10. Contact Us

For questions regarding shipping or your order, please contact us:

Roohkari
Email: sukhmeetk2030@gmail.com
Website: roohkari.online

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