Last Updated: September 2026

At Roohkari, we carefully check and pack our products before dispatch. Since candles are delicate products, we have a specific return and replacement policy to ensure a smooth experience for our customers.

1. Damaged or Broken Products

If your candle arrives damaged, broken, or defective, please contact us within 48 hours of delivery.

To help us process your request, please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the packaging
  • A short description of the issue

After reviewing the information, we may offer a replacement or refund, depending on the circumstances.

2. Wrong Product Received

If you receive a product different from what you ordered, please contact us within 48 hours of delivery.

After verification, we will arrange an appropriate replacement or refund.

3. Change of Mind

We currently do not accept returns or exchanges simply because you have changed your mind, ordered the wrong product, or no longer require the product.

Please review the product details carefully before placing your order.

4. Used or Damaged by Customer

Returns or replacements may not be accepted where the product has been:

  • Used or burned
  • Damaged after delivery
  • Improperly handled or stored
  • Altered in any way

5. Refunds

If a refund is approved, it will generally be processed to the original payment method used for the order.

The time taken for the refund to appear in your account may depend on your bank or payment service provider.

6. Replacement

Where a replacement is approved, Roohkari will arrange dispatch of the replacement product, subject to product availability.

If the same product is unavailable, we may offer an alternative resolution, including a refund.

7. Non-Returnable Products

For hygiene, safety, and product-quality reasons, used or burned candles cannot be returned or exchanged.

8. How to Contact Us

For return, replacement, or refund requests, please contact us at:

Roohkari
Email: sukhmeetk2030@gmail.com
Website: roohkari.online

Please include your order number and relevant photographs when contacting us about a damaged, defective, or incorrect product.

9. Changes to This Policy

Roohkari may update this Return & Refund Policy from time to time. Any changes will be published on this page with the updated date.